Campaign Cancellation by the Company
A company may cancel a campaign after it has been initiated, subject to the following conditions:
- If the cancellation is made at least 4 hours prior to the scheduled campaign start time, a cancellation will be processed, and a refund will be initiated after deducting applicable charges.
- If the cancellation is made within 4 hours of the scheduled start time or after the campaign has started, the request will be treated as a Dispute and will be reviewed by the Adintors team.
In such cases, a partial refund may be processed after complete verification is done by the Adintors team, considering the creator’s time, efforts, and any preliminary work already completed for the campaign.
Dispute Resolution in Cancellation Cases
In the event of a campaign dispute regarding cancellation, the company may raise a formal complaint as a ‘Dispute’ through the campaign details section.
The Adintors team will thoroughly evaluate the situation and take the appropriate action as per Adintors Refund Policy.
Non-Cancellable Scenarios
No cancellation (and consequently no refund) will be entertained in the following scenarios:
- If the campaign has already been completed.
- If the company fails to respond or provide timely communication after the campaign has been accepted by the creator.
- If the cancellation arises solely due to a change of mind, or internal decisions of the company without any fault on the part of the creator.
Creator Rights in Cancellation Cases
In the event of a cancellation after significant work has already been initiated, creators have the right to receive a partial payment for the effort and time invested, as determined by Adintors.
This ensures a fair and transparent process, protecting the interests of both businesses and creators involved in the campaign.
